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OverviewWhat Konvoice replaces, and what it adds Phone systemIVR, queues, groups, opening hours, voicemail Konvoice EdgeThe appliance that keeps your calls when the line drops Numbers and carriersPorting, DDI, your contracts or ours WorkspaceCalls, contacts, voicemail, shared history Naya, the conversation AITranscription, summary, follow-ups Phones and devicesYealink, Fanvil, Grandstream, DECT, mobiles IntegrationsCRM, customer service, team chat
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Customer serviceQueues, supervision, wait times you can hold to Sales teamsDialling, CRM context, automatic callback Management and ITOne place to administer everything Multi-site companiesOne dialling plan, ten buildings Difficult connectivityAfrica, rural areas, unstable links Migrating from FreePBXNo outage, no reconfiguring the handsets Healthcare and practicesPractices, clinics, health centres Field servicesPlumbing, heating, electrical HospitalityRestaurants, hotels, caterers, groups Manufacturing and logisticsPlants, warehouses, workshops, sites All eight industriesReal estate, retail, public sector, legal
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The journalWhat you need to know before you sign DocumentationOperating guides and procedures GlossaryIVR, DDI, SIP trunk, porting — in plain words Migration guideFrom FreePBX, Asterisk or a closed PBX Download the appsBrowser, iOS, Android, macOS, Windows, Linux Provision the handsetsYealink, Fanvil, Grandstream, DECT API and webhooksVersioned public API, signed events Platform statusAvailability in real time Help centreWhere to go, and how fast we answer Contact usSales, support, security Compliance and GDPRHosting, sub-processors, retention About KonvoiceWhy we are building this
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Legal information

Legal information

Legal notice

To be completed before going live The fields marked [to be completed] are waiting for the company’s actual registration details — legal form, registered office, company register, group affiliation and governing law. None of them is guessed here: an approximate legal notice carries as much liability as a missing one. They must be filled in before anything is published on konvoice.io.

Site publisher

Konvoice, [legal form to be completed] with share capital of [to be completed].
Registered office: [to be completed].
Registration: [register and number to be completed].
A company of the [to be completed] group.
Tax identification number: [to be completed].
Email: [email protected].

Publication director

[to be completed], as legal representative of Konvoice.

Hosting

The konvoice.io site is hosted by [to be completed], whose registered office is at [to be completed]. Konvoice platform data is hosted in the European Union by default; the list of hosting providers and regions is on the Compliance page.

Regulated activity

Operating as an electronic communications provider is subject to notification or licensing with the regulator of each country in which it is carried out. The competent authorities and the corresponding registration numbers: [to be completed].

Intellectual property

The Konvoice trade mark, the logotype, the Naya character, the visual identity, and the text and illustrations on this site are the property of Konvoice or of its licensors. Any reproduction, representation or adaptation, in whole or in part, without prior written authorisation is prohibited.

The trade marks cited on this site — in particular the handset manufacturers, software publishers and open-source projects mentioned — belong to their respective owners. They are cited solely to describe the technical compatibility of our services and imply no partnership unless expressly stated.

Open-source software

The Konvoice platform is built on open-source components whose licences are respected and whose notices are reproduced in our technical documentation. The list of components and their licences is available on request at [email protected].

Reporting content

To report unlawful content on this site: [email protected]. To report a security vulnerability, use [email protected] and see our responsible disclosure policy.

Governing law

This site is governed by the law of [to be completed]. Any dispute relating to its use falls within the jurisdiction of the courts of [to be completed], subject to the mandatory provisions applicable to consumers and to the jurisdiction rules specific to the user’s country of residence.