EN
Sign in Book a demoDemo
OverviewWhat Konvoice replaces, and what it adds Phone systemIVR, queues, groups, opening hours, voicemail Konvoice EdgeThe appliance that keeps your calls when the line drops Numbers and carriersPorting, DDI, your contracts or ours WorkspaceCalls, contacts, voicemail, shared history Naya, the conversation AITranscription, summary, follow-ups Phones and devicesYealink, Fanvil, Grandstream, DECT, mobiles IntegrationsCRM, customer service, team chat
Compare with a classic PBXFeature detailDocumentation
Customer serviceQueues, supervision, wait times you can hold to Sales teamsDialling, CRM context, automatic callback Management and ITOne place to administer everything Multi-site companiesOne dialling plan, ten buildings Difficult connectivityAfrica, rural areas, unstable links Migrating from FreePBXNo outage, no reconfiguring the handsets Healthcare and practicesPractices, clinics, health centres Field servicesPlumbing, heating, electrical HospitalityRestaurants, hotels, caterers, groups Manufacturing and logisticsPlants, warehouses, workshops, sites All eight industriesReal estate, retail, public sector, legal
All industriesPricingContact us
Security
Pricing
The journalWhat you need to know before you sign DocumentationOperating guides and procedures GlossaryIVR, DDI, SIP trunk, porting — in plain words Migration guideFrom FreePBX, Asterisk or a closed PBX Download the appsBrowser, iOS, Android, macOS, Windows, Linux Provision the handsetsYealink, Fanvil, Grandstream, DECT API and webhooksVersioned public API, signed events Platform statusAvailability in real time Help centreWhere to go, and how fast we answer Contact usSales, support, security Compliance and GDPRHosting, sub-processors, retention About KonvoiceWhy we are building this
All resourcesResponsible disclosure[email protected]Status
Download the apps
Help centre
Book a demo Sign in to my workspace

Language and region

[email protected] · 24/7 support for customers under contract

An office floor at the end of the day: screens still on, people still working and the ceiling light over the empty desks.
The everyday app

Workspace

Your teams’ phone finally looks like their other tools.

A call log does not tell you what is left to do. The Workspace treats calls the way an email client treats mail: what needs an answer is at the top, what is handled disappears, and the team sees the same thing.

Book a demo And on the desk phones?
dashboard.konvoice.io
The Konvoice Workspace in a browser: the dial pad, the shared inbox and the full conversation with a contact.
The same Workspace on a phone.

The principle

An inbox, not a log.

The difference comes down to one rule: a missed call stays visible until somebody deals with it, and it is visible to everybody.

What is left to handle

Missed calls, voicemails, promised callbacks, transfers that did not land. An item handled by a colleague leaves everybody’s list.

Who is on it

You claim an item in one click, like a ticket. No more three callbacks to the same customer, and no more zero callbacks because each thought the other had done it.

What is overdue

A callback promised for this morning and still open at three in the afternoon moves to the top. The countdown is visible before the deadline, not after.

Notes attached to the person

The note written during Tuesday’s call reappears when the same person rings back on Friday, even if a different colleague picks up.

Readable voicemail

Transcribed and searchable. You read a two-minute message in ten seconds, and you find “the customer who was talking about the March quote”.

A call in one click

From the record, the history, the directory, or a number written on any web page through the browser extension.

During the call

The context arrives before you say hello.

The incoming call screen shows who is calling, what happened last time, the case open in your CRM and the note your colleague left.

  • Customer record — name, company, last exchange, open tickets, pulled from your CRM or your support tool.
  • Attended transfer — you call the colleague, you explain, then you hand the call over. From the browser as from the desk phone.
  • A note during the call — it is saved even if you hang up without confirming it.
  • Device hand-off — start on the desk phone, carry on from the mobile as you leave, without ringing back.

See the available integrations

incoming call
Incoming call · Support queue

Clinique du Parc

+225 27 22 XX XX XX · Customer since 2021 · Abidjan

Last exchange · 14 March

Asked to move the appointment on the 12th. Callback promised before 5 pm by Sofia.

CRM record

Annual contract · 2 open tickets · March invoice outstanding

Answer Transfer Message
Incoming call screen, with the context pulled from the CRM.

Everywhere

The same app, on what your teams already use.

No “lite” version that loses half the features the moment you leave the office.

Browser

Nothing to install. WebRTC calling, microphone and headset handled natively, an extension to click numbers on any page.

Desktop

Windows and macOS apps, a global shortcut to answer, system notifications, answering from the lock screen.

Mobile

iOS and Android with native integration — CallKit and the Android calling framework — so a Konvoice call behaves like a phone call, Bluetooth included.

Desk phone

SIP handsets remain first-class citizens: line status, pick-up, transfers and directory all work from the handset.

Where your extension follows you

Four places, one number.

These are not four apps that look alike: it is the same account, the same history and the same call rules, seen from wherever you are.

A person at their desk in front of a laptop, a wall of colourful sticky notes behind them. At the desk, in a tab Nothing to install, the headset recognised, numbers clickable on any page.
An open office floor under a timber roof: workstations, low sofas and tall windows. On the floor The shared queue in front of everybody, and what is handled disappears from the others’ list.
A person walking along a corrugated metal wall, looking at their phone. In the street The call arrives on the mobile like a phone call, Bluetooth and car included.
A black desk phone on a dark worktop, coiled cord in the foreground. On the desk phone Line status, pick-up, transfer and directory from the handset, with no mouse.

What we do not put here.

A customer quotation, even an anonymised one. None is attributable, so none proves anything — and a sentence we would have written ourselves in a customer’s place is an invented sentence. What is described above is what the app does today.

  • Nothing to learn — an agent gets to grips with it in a ten-minute demonstration.
  • Accessible — full keyboard navigation, contrast verified, screen-reader compatible.
  • Four languages — French, English, Italian, Spanish. Others on request.
  • Dark mode — for teams working at night, and for those who simply prefer it.
A person on the phone behind window blinds, in silhouette.

The question is not whether the call happened. It is whether somebody rang back.

A shared inbox, and the answer becomes verifiable

Questions about the Workspace

Does anything have to be installed?
Not for the browser, which is enough to make and receive calls. The desktop and mobile apps add system notifications, shortcuts and native integration with the phone’s own calling.
Does the shared inbox expose every call to everybody?
No. Visibility follows teams and roles: an agent sees their queue, a supervisor sees their department, an administrator sees the site. A user’s personal calls are visible only to them.
What exactly does a supervisor see?
Their queue’s indicators in real time, the state of their agents, and the ability to monitor, whisper or barge in on a call in progress. Every monitoring session is logged and the agent is informed of it according to the policy you define and the applicable law.
Can we use a USB or Bluetooth headset?
Yes, and the answer keys on the common professional headsets are recognised. Changing device mid-call does not drop the conversation.

See Konvoice on your own numbers.

Thirty minutes, your call plan, your network constraints. We cut the link live and show you what keeps running.

Book a demo Talk to an engineer

No commitment. No card number asked for.