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OverviewWhat Konvoice replaces, and what it adds Phone systemIVR, queues, groups, opening hours, voicemail Konvoice EdgeThe appliance that keeps your calls when the line drops Numbers and carriersPorting, DDI, your contracts or ours WorkspaceCalls, contacts, voicemail, shared history Naya, the conversation AITranscription, summary, follow-ups Phones and devicesYealink, Fanvil, Grandstream, DECT, mobiles IntegrationsCRM, customer service, team chat
Compare with a classic PBXFeature detailDocumentation
Customer serviceQueues, supervision, wait times you can hold to Sales teamsDialling, CRM context, automatic callback Management and ITOne place to administer everything Multi-site companiesOne dialling plan, ten buildings Difficult connectivityAfrica, rural areas, unstable links Migrating from FreePBXNo outage, no reconfiguring the handsets Healthcare and practicesPractices, clinics, health centres Field servicesPlumbing, heating, electrical HospitalityRestaurants, hotels, caterers, groups Manufacturing and logisticsPlants, warehouses, workshops, sites All eight industriesReal estate, retail, public sector, legal
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The journalWhat you need to know before you sign DocumentationOperating guides and procedures GlossaryIVR, DDI, SIP trunk, porting — in plain words Migration guideFrom FreePBX, Asterisk or a closed PBX Download the appsBrowser, iOS, Android, macOS, Windows, Linux Provision the handsetsYealink, Fanvil, Grandstream, DECT API and webhooksVersioned public API, signed events Platform statusAvailability in real time Help centreWhere to go, and how fast we answer Contact usSales, support, security Compliance and GDPRHosting, sub-processors, retention About KonvoiceWhy we are building this
All resourcesResponsible disclosure[email protected]Status
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[email protected] · 24/7 support for customers under contract

A building lobby at the end of the day, two lit rings on the ceiling and benches around a planting bed.
A person, not a form

Contact

A person at the other end, not a form shouting into a void.

Every address below reaches a team, with a response time we hold to. If you are already a customer and something is broken, use the on-call number rather than the form.

Incident in progress

Customers on a Professional or Sovereign contract: the 24/7 on-call number is in your console, at the top of the home screen. Answered within 15 minutes.

Sales

Quotations, costings, questions about the plans. [email protected] — answered within one working day.

Customer support

From your console, so that your request arrives with your company’s context attached. Within one working day on Essential, within 4 hours on Professional.

Security

Vulnerability report or security questionnaire: [email protected] — first answer within 48 hours.

An open office floor under a timber roof: workstations, low sofas and tall windows. What you will get

How we answer

A written answer from somebody who read your question.

No nurture sequence, no brochure, no surprise phone call two hours later. You describe your situation, we answer on that situation — including when the answer is that Konvoice is not what you need.

  • One working day for a sales question, and that is a commitment, not an average.
  • Forty-eight hours for a security report, first human answer included.
  • No sign-up to read our pricing, our security note or our compliance page.
  • No unsolicited calls — you write to us, we write to you.
Two people talking, standing in a bright room, one listening to the other.

We answer with something useful, or we answer that this is not for you.

Either is better than a nurture sequence

Write to us

Tell us what you are looking for. We answer with something useful, not with a brochure.

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Konvoice

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Live platform status

If you are a security researcher Do not use this form. Write to [email protected], encrypted if you prefer, and read our responsible disclosure policy before testing anything.