Twenty stores, twenty contracts, twenty ways of not answering.
Every store was fitted out when it opened, by the local supplier, with the equipment of the day. Nobody at head office knows how many calls come in, or how many go unanswered. Konvoice replaces twenty installations with one, without closing a store for a single day.
You keep your numbers, at no porting cost.
What you already know
Three situations, before we talk telephony.
If none of the three rings a bell, this page is not for you, and we would rather you found that out now.
Nobody knows what happens in store
Head office sees revenue to the hour and has no idea how many calls each shop receives, answers, or loses.
A relocation, six weeks of delay
The store changes address and the number takes a month and a half to follow, because it is tied to a physical line and a local contract.
One invoice per store
Twenty lines, twenty carriers, twenty due dates, and nobody able to say whether the total is normal.
What changes at head office
One console, every store, and finally some numbers.
Calls received, answered and lost per store, per day and per hour. This is not contact-centre supervision: it is simply the first time the question has had an answer.
- A single dialling plan — one store calls a store in another country on three digits, with no dialling code and no call cost.
- Opening a site self-service — the number, the hours, the announcement and the handsets, without a site visit.
- Roles scoped to a territory — a regional manager administers their own stores and nothing else.
- An invoice you can read — one subscription per user and itemised usage, presentable as they are.
What changes in store
The store handset becomes useful to the person standing in the shop.
A salesperson on the phone is a salesperson not on the floor. What Konvoice shortens is the time they spend achieving nothing: hunting for a price, ringing another store, transferring a customer.
- The chain directory — every store and every department, by name, on the handset.
- Transfer to another store — internally, without dialling ten digits.
- Automatic overflow — a store that does not answer falls through to central customer service.
- Real opening hours — late nights and public holidays included, entered once for the whole chain.
Konvoice Edge
A store that is cut off is not a store that has gone silent.
A store’s link carries the till, the card payments and the phone. An Edge in the stockroom keeps the store’s phone system working while everything else waits for the carrier.
- The store handsets keep calling each other.
- The store’s announcement and hours are served on site.
- Messages are recorded locally.
- The local backup route keeps a line to the outside world.
Questions we get asked in this trade
Do we need an Edge appliance in every store?
Can we migrate store by store?
What about franchisees, who are not our employees?
The other industries
The same foundation, different constraints.
See Konvoice on the phone system you have today.
Thirty minutes, your call plan, your network constraints. We cut the link live to show you what keeps running.
No commitment. No card number asked for.