During service, the phone is the worst customer in the room.
It rings when the room is full, it interrupts somebody who is actually here, and if nobody takes it, it goes and eats elsewhere. Konvoice does not replace your team on the phone: it makes sure that what could not be taken right away is not lost.
You keep your numbers, at no porting cost.
What you already know
Three situations, before we talk telephony.
If none of the three rings a bell, this page is not for you, and we would rather you found that out now.
The rush against the ringtone
Between 12:15 and 13:30, nobody can pick up. Those are precisely the hours when people book for the evening.
Two addresses, one number online
The second site opens, the online listing keeps the old number, and the team at the first spends the day saying “no, this is the one on the quay”.
The Monday-closing message
The announcement still says “open Tuesday to Saturday” three months after it changed, because changing it meant ringing the supplier.
What changes during service
What was not picked up comes back in a queue, not into nothing.
A call missed at 12:40 is a possible booking for 20:00. It appears in a shared list with the time, the number and, if they left a message, what they said — in writing.
- Honest announcement and wait — the caller knows whether there are people ahead of them, and is offered a callback.
- Transcribed voicemail — “four people Saturday at eight, terrace if possible”, readable in three seconds between two plates.
- Shared queue — the evening shift sees what the lunch shift could not take.
- Call back in one gesture — from the list, presenting the restaurant’s number.
What changes when you open a second site
A second restaurant, not a second phone system.
Each address has its own number, its own hours and its own announcement, and all of them are administered from the same screen by the same person.
- One number per site — local, in the city’s dialling code, ported or newly assigned.
- Hours per site — annual closures included, entered once, six months ahead.
- An extension that follows — the multi-site manager hears both rooms ring and knows which one is calling.
- No visit for a setting — change an announcement from a phone, between two services.
Konvoice Edge
The till and the line go down. The phone does not.
In a restaurant, the same router carries the till, the guest Wi-Fi and the phone. When it fails on a Friday night, all of it stops — except the phone system, if it is served on site.
- The floor calls the kitchen, the kitchen answers.
- The welcome announcement keeps playing.
- Messages are recorded and sync back when the line returns.
- A local backup line keeps a way out to the outside world.
Questions we get asked in this trade
Does Konvoice take bookings for us?
Can we connect our booking software?
We only have one cordless handset behind the bar.
The other industries
The same foundation, different constraints.
See Konvoice on the phone system you have today.
Thirty minutes, your call plan, your network constraints. We cut the link live to show you what keeps running.
No commitment. No card number asked for.