A citizen rings once. If nobody answers, they come in person.
A public authority answers the phone to people who have no other channel: no account, no app, sometimes no email. Konvoice treats that phone system as infrastructure — with what that implies about continuity, traceability and the right to walk away.
You keep your numbers, at no porting cost.
What you already know
Three situations, before we talk telephony.
If none of the three rings a bell, this page is not for you, and we would rather you found that out now.
Twelve buildings, four systems, no plan
The town hall, the schools, the depot and the library were each equipped in a different decade. Nobody can say, today, who calls whom.
Procurement, and the way out
The contract comes up for renewal and the installed system is inextricable: taking back the numbers, the histories and the handsets was never written into it.
What you have to be able to show
Who played that recording? How long is it kept? In which territory? The answers rarely exist in writing.
What changes for the departments
One dialling plan for every building, held by your own teams.
A school, a nursery, a depot and a town hall do not have the same hours or the same emergencies. They can have the same telephony.
- A three-digit extension everywhere — the school calls the education department without dialling ten digits.
- Hours per site — school holidays included, entered once, six months ahead.
- Traced technical on-call — the cascade, the delays, and a time stamp on every escalation.
- A single console — no more VPN to an end-of-life server in an annexe cupboard.
What changes for the file
What your data protection officer is going to ask for.
We would rather a department were able to assess Konvoice without going through a salesperson. Everything below is public, readable with no account and no form.
- Register of sub-processors — named, dated, with the hosting territories.
- Retention periods — per data type, enforced by the platform.
- Tamper-evident audit log — every recording playback leaves a trace nobody rewrites.
- A written exit — your numbers portable at no charge, your exports in open formats.
Konvoice Edge
On the day of the storm, the town hall has to stay reachable.
The day the link goes down is the day the authority receives the most calls. An Edge in the plant room keeps the phone system standing while the carrier repairs.
- Departments keep calling each other between equipped buildings.
- Reception, the voice menu and the opening hours are served on site.
- Messages from the public are recorded and sync back afterwards.
- The crisis room keeps a way out over the site’s backup line.
Questions we get asked in this trade
Where is the data hosted?
Does Konvoice bid for public contracts?
What happens at the end of the contract?
The other industries
The same foundation, different constraints.
See Konvoice on the phone system you have today.
Thirty minutes, your call plan, your network constraints. We cut the link live to show you what keeps running.
No commitment. No card number asked for.