The platform
One system instead of four.
The phone system, the carrier contract, your teams’ app and the tool that fills in the CRM are no longer four purchases, four invoices and four suppliers. Konvoice brings them together — without becoming a black box you can no longer leave.
The six parts
What you get on day one.
None of these is an option to be negotiated later. They are in the subscription, on every plan.
Phone system
Interactive voice response, call queues, ring groups, opening hours, public holidays, voicemail, conferencing, diverts, line status.
Numbers and carriers
Geographic, non-geographic and international numbers. Porting of your current numbers. Your own SIP contracts connected if you prefer them.
Workspace
Your teams’ daily app: shared inbox, contacts, history, notes, transfers, pick-up on mobile.
Konvoice Edge
The appliance in your building that switches calls on site, serves the phone system locally and takes over when the link goes down.
Naya, the conversation AI
Transcription, summary, action points, tagging, service-quality analysis. Outside the call’s critical path, always.
Integrations and API
CRM, support tools, team chat, directory. And a versioned public API for what we did not anticipate.
Two places, not one
The cloud administers. It does not carry your calls.
It is the one architectural decision in this product, and everything else follows from it. A platform that routes the call from extension 201 to extension 214 — ten metres — through a data centre three hundred kilometres away has converted a network outage into a telephony outage. Konvoice does not make that conversion.
- In the cloud — accounts, numbers, rules, billing, analytics, AI.
- As close to the handsets as possible — signalling, audio, queues, transfers, voicemail.
- On every site — a standalone copy of what that site needs to run on its own.
- Consequence — the control plane can be unavailable without a single call stopping.
A well-maintained on-site phone system is not a bad product. It is alone.
The table below also names the columns where we do not win
Architecture
Three planes, and only one allowed to fall over.
The separation between administration and traffic is not an implementation detail: it is what decides whether your calls depend on your internet connection.
- Control plane — accounts, numbers, rules, billing, analytics, AI. In the cloud. Can be unavailable without a call stopping.
- Telephony plane — SIP signalling, media, queues, transfers, recordings. As close to the handsets as possible.
- Local plane — each site’s Konvoice Edge, which holds everything that site needs to run on its own.
Control plane · cloud
Companies, users, extensions, numbers, sites, devices, rules, billing, analytics, integrations, AI, security.
Telephony plane · real time
SIP, RTP, calls, IVR, queues, bridges, transfers, voicemail, conferences, recordings, trunks, endpoints.
Local plane · in your building
A standalone copy of what the site needs. Runs without the internet, resynchronises when the link returns.
Comparison
Where Konvoice sits.
A table written honestly: there are columns where we do not win, and hiding them would only disappoint you later.
| On-site PBX (FreePBX, proprietary PBX) | 100 % cloud telephony | Konvoice | |
|---|---|---|---|
| Internal calls during an internet outage | Maintained | Interrupted | Maintained with Edge |
| Remote administration | VPN, technical access | Web console | Web console |
| Updates and security patches | Your responsibility | Automatic | Automatic, Edge included |
| Mobile and desktop app | Rare or chargeable | Included | Included |
| Multi-site with a single dialling plan | Complex | Yes | Yes |
| Choice of carrier | Free | Often imposed | Free, or ours |
| Upfront investment | Server, licences, integrator | None | None in cloud · Edge appliance rented |
| Fully offline operation | Yes | No | Yes, in sovereign mode |
| Cost of a 10-extension site | High, amortised over 5 years | Low | Low, Edge optional |
A well-maintained on-site PBX remains a valid solution. Our argument is not that it is bad, but that you should not have to choose between its resilience and the comfort of a modern platform.
What your teams see
Administration in three clicks, not three tickets.
Creating a person, giving them an extension, assigning them a number and provisioning their phone is a single operation. Nobody ever opens Asterisk, PJSIP or a configuration file.
- One user, several devices — the desk phone, the mobile and the browser ring together, with separate credentials.
- Real roles — company administrator, site administrator, supervisor, agent, read-only, billing.
- Dated changes — an opening-hours change or a routing rule can be prepared today and take effect on Monday.
- Everything is logged — who changed what, when, from which address.
Scale
Sized for what you are, not for the demo.
See Konvoice on your own numbers.
Thirty minutes, your call plan, your network constraints. We cut the link live and show you what keeps running.
No commitment. No card number asked for.