EN
Sign in Book a demoDemo
OverviewWhat Konvoice replaces, and what it adds Phone systemIVR, queues, groups, opening hours, voicemail Konvoice EdgeThe appliance that keeps your calls when the line drops Numbers and carriersPorting, DDI, your contracts or ours WorkspaceCalls, contacts, voicemail, shared history Naya, the conversation AITranscription, summary, follow-ups Phones and devicesYealink, Fanvil, Grandstream, DECT, mobiles IntegrationsCRM, customer service, team chat
Compare with a classic PBXFeature detailDocumentation
Customer serviceQueues, supervision, wait times you can hold to Sales teamsDialling, CRM context, automatic callback Management and ITOne place to administer everything Multi-site companiesOne dialling plan, ten buildings Difficult connectivityAfrica, rural areas, unstable links Migrating from FreePBXNo outage, no reconfiguring the handsets Healthcare and practicesPractices, clinics, health centres Field servicesPlumbing, heating, electrical HospitalityRestaurants, hotels, caterers, groups Manufacturing and logisticsPlants, warehouses, workshops, sites All eight industriesReal estate, retail, public sector, legal
All industriesPricingContact us
Security
Pricing
The journalWhat you need to know before you sign DocumentationOperating guides and procedures GlossaryIVR, DDI, SIP trunk, porting — in plain words Migration guideFrom FreePBX, Asterisk or a closed PBX Download the appsBrowser, iOS, Android, macOS, Windows, Linux Provision the handsetsYealink, Fanvil, Grandstream, DECT API and webhooksVersioned public API, signed events Platform statusAvailability in real time Help centreWhere to go, and how fast we answer Contact usSales, support, security Compliance and GDPRHosting, sub-processors, retention About KonvoiceWhy we are building this
All resourcesResponsible disclosure[email protected]Status
Download the apps
Help centre
Book a demo Sign in to my workspace

Language and region

[email protected] · 24/7 support for customers under contract

An empty workspace: a long table, low armchairs, a concrete ceiling and daylight through the glazed bay.
No account to create

Journal

What you write when there is nothing to sell in the sentence.

Operations writing, aimed at the person who will have to make the result work — including when the honest answer does not suit us. No account to create, no form to fill in.

Operations 9 min What happens, minute by minute, when the fibre is cut A digger, a trench, and four hours with no link. Here is what stops, what carries on, and exactly when — first on a hundred-per-cent cloud phone system, then in the same company with an Edge on site. Read

The others

The rest of the journal.

Migration 8 min Porting your numbers without switching the phone system off for a minute Porting is the one delay in a migration that nobody entirely controls. Here is how it actually unfolds, what can go wrong, and the four decisions that separate an invisible switchover from a difficult Friday night. Read Architecture 7 min A dialling plan for ten buildings Three digits, ten sites, and the one rule you must not break: never make an extension number carry information that is going to change. The guide we hand our customers before the first meeting. Read Trust 8 min What the AI is allowed to hear Transcribing a call means writing down a conversation nobody agreed to see written down. Here is the position we took on Naya: what she processes, what stays out of her reach by construction, and why she is switched off on delivery. Read Hardware 6 min Choosing a desk phone when everybody has a mobile The desk phone was supposed to disappear ten years ago. It stayed, for three specific reasons — and one of them is the only thing that still works when the link goes down. How to choose, and when not to buy one at all. Read
A meeting around a table: several people, open laptops and a screen on the wall.

Every one of these pieces answers a question somebody asked us in a meeting, and to which we had no page to send them.

It is the only publishing criterion

What you will not find here

No funding round, no release note, no listicle.

Product news lives in the documentation, where somebody operating the platform goes to look for it. This journal exists only to answer, in public, the questions we get asked in meetings.

See the documentation

A question with no article yet?

Write it down. If the answer is of interest to more than one company, it will end up on this page.

Write to us Book a demo

We answer within one working day.