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OverviewWhat Konvoice replaces, and what it adds Phone systemIVR, queues, groups, opening hours, voicemail Konvoice EdgeThe appliance that keeps your calls when the line drops Numbers and carriersPorting, DDI, your contracts or ours WorkspaceCalls, contacts, voicemail, shared history Naya, the conversation AITranscription, summary, follow-ups Phones and devicesYealink, Fanvil, Grandstream, DECT, mobiles IntegrationsCRM, customer service, team chat
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Customer serviceQueues, supervision, wait times you can hold to Sales teamsDialling, CRM context, automatic callback Management and ITOne place to administer everything Multi-site companiesOne dialling plan, ten buildings Difficult connectivityAfrica, rural areas, unstable links Migrating from FreePBXNo outage, no reconfiguring the handsets Healthcare and practicesPractices, clinics, health centres Field servicesPlumbing, heating, electrical HospitalityRestaurants, hotels, caterers, groups Manufacturing and logisticsPlants, warehouses, workshops, sites All eight industriesReal estate, retail, public sector, legal
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The journalWhat you need to know before you sign DocumentationOperating guides and procedures GlossaryIVR, DDI, SIP trunk, porting — in plain words Migration guideFrom FreePBX, Asterisk or a closed PBX Download the appsBrowser, iOS, Android, macOS, Windows, Linux Provision the handsetsYealink, Fanvil, Grandstream, DECT API and webhooksVersioned public API, signed events Platform statusAvailability in real time Help centreWhere to go, and how fast we answer Contact usSales, support, security Compliance and GDPRHosting, sub-processors, retention About KonvoiceWhy we are building this
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An aisle of racks in a data centre, a cold corridor between two rows.
One foundation, eight constraints

Eight trades

One phone system, tuned to what you actually do.

A medical practice and a six-thousand-square-metre warehouse do not have the same problem. They have the same foundation: calls arriving when nobody is free, and a link that does not always hold.

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Customer service Seven calls in four minutes, one person on reception.
Callback She did not have to ring a third time.
Logistics Bay 12 calls reception. Ten metres, not six hundred kilometres.
On-call 19:04. The next handset rings after three seconds.
Field work Hands inside a board, and the phone ringing.
Sales A local number, and an answer rate that changes.
Retail The store that does not answer falls through to head office.
Transfer Announce the call before you hand it over, not after.
Supervision Three minutes average wait. Somebody is told.
Workspace What is handled disappears. What is left belongs to somebody.
Healthcare The reason is in a voicemail. It is read, not listened to.
Connectivity The link is a variable, not an assumption.

Pick yours

What Konvoice changes, trade by trade.

Each page opens on three situations you already know. If none of them speaks to you, the page says so and saves you five minutes.

Patient reception Healthcare and practices A patient who has to ring three times eventually rings somebody else. Konvoice makes sure they never have to ring twice. Call-out Field services A missed call is not a notification. It is a job that has just gone to a competitor. Bookings Restaurants and hospitality A phone ringing in the middle of service is either a table lost or a service spoiled. Instruction Real estate and lettings Whoever calls back first wins the instruction. That is not a sales line, it is a measurement of the trade. Store Retail and stores A chain of twenty stores is not twenty phone systems. It is one phone system and twenty addresses. Site Manufacturing and logistics On an industrial site, the phone is a safety device before it is a commercial tool. Public service Government and public sector A public service you cannot reach is a public service that does not exist, for the person ringing it. Confidentiality Regulated professions Professional privilege is not a box to tick in a contract. It is an architectural constraint.

What does not change

Four things are identical across all eight.

They are what makes this one product rather than eight sales variations on the same pitch.

Continuity is local

The Edge appliance switches your calls on site. The cloud is never on the critical path, whatever the trade.

Nothing is lost

Missed call, voicemail, promised callback: one shared queue, and what is handled disappears.

The AI writes, it does not answer

Naya transcribes, summarises and files after the call. She is enabled queue by queue and switches off entirely.

Everything leaves a trace

Every number assigned, every recording played, every role changed: one line that nobody rewrites.

Your trade is not on the list

That is not a problem, and here is why.

These eight pages do not describe eight products: they describe eight ways of having the same problem. A training centre, a veterinary practice, a home-care charity or a shipping operator will recognise their constraints in two or three of them.

If you want the answer for your particular case, the shortest route is to show us your current call plan. Thirty minutes is enough, and we will also tell you what Konvoice will not do.

Talk to an engineer

  1. The survey

    Your numbers, your extensions, your queues, your opening hours. Two hours with your team.

  2. The pilot

    One team in real production, without switching the rest of the organisation.

  3. The switchover

    Porting on the date you choose, outside business hours, old system still reachable.

The same path across all eight industries.

See Konvoice on your own numbers.

Thirty minutes, your call plan, your network constraints. We cut the link live and show you what keeps running.

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No commitment. No card number asked for.