Your hands are inside a board. The phone rings.
On site, answering costs something: you put a tool down, you come off a ladder, you interrupt a customer standing in front of you. Not answering costs more, and nobody ever knows how much. Konvoice makes that cost visible, and smaller.
You keep your numbers, at no porting cost.
What you already know
Three situations, before we talk telephony.
If none of the three rings a bell, this page is not for you, and we would rather you found that out now.
The 17:47 call
A boiler down, a call, a ring, an answering machine. At 17:48 the caller rings the next name on the list. The job was worth eight hundred euros and you will never hear about it.
The owner’s personal number
With no phone system, it is the boss’s mobile that ends up on the vans. It cannot be switched off in the evening, handed to somebody else, or checked for what was said on it.
The address written on a cigarette packet
The customer gave their address, their door code and the nature of the fault. Three hours later the engineer rings back to ask for all three again.
What changes out on a job
The company number rings where somebody can answer it.
A ring group is not a list of diversions: it is a rule that knows what time it is, who is out on a job, and which handset has already declined the call.
- Cascading ring — the workshop, then the mobiles, then the on-call phone. Three seconds each, not thirty.
- One number presented — the engineer rings back from their mobile and the customer sees the company number, not theirs.
- A real exit out of hours — an announcement, an emergency route, or a transcribed voicemail sent to the team. Not a beep.
- The mobile is an extension — same number, same log, same history as the handset in the workshop.
What changes afterwards
The address and the fault are written down before you have hung up.
Naya listens to the call, writes it up and pulls out what has to be done. She works after the call, never during it, and never in the audio path.
- A write-up in thirty seconds — the address, the door code, the nature of the fault, the slot agreed.
- The follow-ups, separated out — “call back before 18:00”, “send a quote”, lifted out of the text and turned into tasks.
- Nothing holds up the call — if the van’s mobile data is poor, the recording stays local and the transcript goes up later.
- Erasable — everything Naya produces can be deleted, by hand or on a schedule.
Konvoice Edge
The workshop keeps its phone system, internet or not.
A unit on an industrial estate, a link that drops, and a phone system that goes down with it: that is the situation Konvoice Edge was designed for.
- The workshop and office handsets keep calling each other.
- The voice menu answers and routes as usual.
- Outbound calls go out over the site’s backup line.
- Nothing to do during the outage, nothing to redo afterwards.
Questions we get asked in this trade
There are four of us. Isn’t this over-specified?
Can we keep our work mobile numbers?
What if the engineer is in a basement with no signal?
The other industries
The same foundation, different constraints.
See Konvoice on the phone system you have today.
Thirty minutes, your call plan, your network constraints. We cut the link live to show you what keeps running.
No commitment. No card number asked for.