A buyer rings three agencies. Two never ring back.
In an agency, calls arrive during viewings — that is, during the only hours when nobody is in the office. Konvoice makes sure the call missed at 15:10 is returned at 15:40, by somebody who already knows which property it is about.
You keep your numbers, at no porting cost.
What you already know
Three situations, before we talk telephony.
If none of the three rings a bell, this page is not for you, and we would rather you found that out now.
Everybody is out on a viewing
From 14:00 to 18:00 the office is empty. Calls land on an answering machine that asks people to send an email, which nobody does.
The call that belongs to nobody
A buyer rings back and reaches a different agent, who knows nothing about the property, the appointment or the offer on the table. They ask for everything again from the beginning.
The CRM that is never up to date
The call is written up that evening, or on Friday, or never. Management steers a business it can only half see.
What changes during viewings
The call follows the agent, and the office keeps the record.
The mobile becomes an agency extension: the same number presented, the same directory, the same log. What was not taken drops back into a queue somebody has to empty.
- One number presented — the agency’s, including when the callback goes out from a mobile in the car.
- Local caller ID — a call to an area goes out from a number in that area, which changes the answer rate.
- A callback queue — missed calls are a list to work through, not a notification you swipe away.
- Attended transfer — announce the buyer to a colleague before handing them over, from the pavement.
What changes in the CRM
The write-up writes itself and files itself in the right place.
Time an agent spends typing is time they are not spending on the phone. Konvoice removes the task rather than speeding it up.
- The record on screen before you pick up — the property concerned, the last conversation, the offer on the table.
- The write-up filed against the activity — written by Naya, with the next deadline created as a task.
- Call reasons counted on every call — not on the thirty per cent where somebody had time to tick a box.
- Click to dial — from the CRM, from a listing, or from any number displayed in the browser.
Konvoice Edge
A high-street agency, on a high-street line.
Agencies sit at street level, on consumer-grade links, often shared with the window display and the card terminal. When the line drops, the Edge keeps the phone system on site.
- Agency handsets keep calling and transferring to each other.
- The announcement and the opening hours are served locally.
- Voicemail records, and syncs back on reconnection.
- The building caretaker still reaches the on-call phone over the backup line.
Questions we get asked in this trade
Can we have one number per branch and one for head office?
How does this work for out-of-hours lettings cover?
Our agents use their personal phones.
The other industries
The same foundation, different constraints.
See Konvoice on the phone system you have today.
Thirty minutes, your call plan, your network constraints. We cut the link live to show you what keeps running.
No commitment. No card number asked for.