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OverviewWhat Konvoice replaces, and what it adds Phone systemIVR, queues, groups, opening hours, voicemail Konvoice EdgeThe appliance that keeps your calls when the line drops Numbers and carriersPorting, DDI, your contracts or ours WorkspaceCalls, contacts, voicemail, shared history Naya, the conversation AITranscription, summary, follow-ups Phones and devicesYealink, Fanvil, Grandstream, DECT, mobiles IntegrationsCRM, customer service, team chat
Compare with a classic PBXFeature detailDocumentation
Customer serviceQueues, supervision, wait times you can hold to Sales teamsDialling, CRM context, automatic callback Management and ITOne place to administer everything Multi-site companiesOne dialling plan, ten buildings Difficult connectivityAfrica, rural areas, unstable links Migrating from FreePBXNo outage, no reconfiguring the handsets Healthcare and practicesPractices, clinics, health centres Field servicesPlumbing, heating, electrical HospitalityRestaurants, hotels, caterers, groups Manufacturing and logisticsPlants, warehouses, workshops, sites All eight industriesReal estate, retail, public sector, legal
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Security
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The journalWhat you need to know before you sign DocumentationOperating guides and procedures GlossaryIVR, DDI, SIP trunk, porting — in plain words Migration guideFrom FreePBX, Asterisk or a closed PBX Download the appsBrowser, iOS, Android, macOS, Windows, Linux Provision the handsetsYealink, Fanvil, Grandstream, DECT API and webhooksVersioned public API, signed events Platform statusAvailability in real time Help centreWhere to go, and how fast we answer Contact usSales, support, security Compliance and GDPRHosting, sub-processors, retention About KonvoiceWhy we are building this
All resourcesResponsible disclosure[email protected]Status
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[email protected] · 24/7 support for customers under contract

The aisles of a modern library: white shelving in a long run under a white ceiling.
Guides, comparisons, journal

Resources

What we publish, and what you can read before signing.

We would rather an IT department were able to evaluate Konvoice without going through a salesperson. Everything below is reachable with no account and no form.

Download the apps

Browser, iOS, Android, macOS, Windows and Linux — the requirements for each, and what a managed rollout needs.

Help centre

Where to go depending on what is happening to you, what to have to hand when opening an incident, and the order requests are handled in.

Glossary

IVR, DDI, SIP trunk, porting, MOS, T.38, STIR/SHAKEN. The vocabulary of a telephony quotation, defined for the person who signs it.

Documentation

Installation, operations, dialling plan, handset provisioning, fallback procedures. Written to be followed under pressure, not to be browsed.

API reference

Endpoints, events, webhooks, the OpenAPI specification and a test environment with dedicated numbers.

Platform status

Real-time availability by region and by service, incidents in progress, and a written report after every major incident.

Security note

Encryption, fraud prevention, isolation between companies, audit log, software supply chain and responsible disclosure.

Compliance and GDPR

Hosting, the named register of sub-processors, retention periods, the right to walk away. Written for your data protection officer.

Migration guide

The full path from FreePBX, Asterisk or a proprietary PBX, with the object-by-object mapping table.

The journal

What happens minute by minute during an outage, how to port your numbers without taking the phone system down, and what the AI is allowed to hear.
An old library in low light: dark panelling, full shelves and a writing desk in the middle.

Everything that follows is readable before you sign. It is the minimum, and yet it is rare.

None of these pages asks for an email address

The journal

What you need to know before you sign.

Operations writing rather than announcements: what happens during an outage, how porting actually unfolds, and what the AI is allowed to hear.

Operations 9 min What happens, minute by minute, when the fibre is cut A digger, a trench, and four hours with no link. Here is what stops, what carries on, and exactly when — first on a hundred-per-cent cloud phone system, then in the same company with an Edge on site. Read Migration 8 min Porting your numbers without switching the phone system off for a minute Porting is the one delay in a migration that nobody entirely controls. Here is how it actually unfolds, what can go wrong, and the four decisions that separate an invisible switchover from a difficult Friday night. Read Architecture 7 min A dialling plan for ten buildings Three digits, ten sites, and the one rule you must not break: never make an extension number carry information that is going to change. The guide we hand our customers before the first meeting. Read

The whole journal

Where to start

Three reads, depending on what you have to decide.

They are not for the same moment: one answers “will it hold”, another “am I allowed”, the third “how do we get there”.

A server rack seen head-on in low light, the status LEDs lined up all the way down. The security note Encryption, fraud prevention, isolation between companies, software supply chain, responsible disclosure. A wall of archive binders labelled by hand, worn grey spines packed tight. Compliance, written for a DPO Hosting, the named register of sub-processors, retention periods, the right to walk away. An old switchboard with a red front panel, plugs and coiled cords. The migration guide The full path from FreePBX or Asterisk, with the object-by-object mapping table.

On request

The documents we do not publish openly.

They are supplied under NDA, before signing rather than after.

Penetration test report

A summary of the latest third-party test, with the remediation status of every finding.

Data-processing agreement

A template compliant with Article 28 of the GDPR, with the standard contractual clauses annexed.

Completed questionnaires

The most common security questionnaires, already filled in and dated.

Architecture pack

Flow diagrams, network plans and sizing, adapted to your situation.

Request them

See Konvoice on your own numbers.

Thirty minutes, your call plan, your network constraints. We cut the link live and show you what keeps running.

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