Cloud · Hybrid · Sovereign
Business telephony that carries on when the internet stops.
Phone system, numbers, a team app and automatic transcription. Plus a Konvoice Edge appliance in your building, which switches calls on site when the link drops.
Your numbers kept Your phones reused Live in 48 hours
Works with the handsets you already have
What it looks like
The company phone, in a browser tab and in a pocket.
A shared inbox for calls, a dial pad that takes nothing else’s place, the caller’s history before you pick up. The same screens on a computer and on a phone.
Nothing is lost
Missed call, voicemail, text received: one queue, shared by the team, and what is handled disappears.
The dial pad is a column
Dialling a number costs nobody their place in what they are reading, and a half-typed number survives a change of page.
Picked up on mobile
Start at the desk, carry on in the car. The same account, the same history, the same call rules.
What you gain
Three problems your teams will no longer have.
Konvoice is not one more phone system. It is the end of three situations you already know.
No more day lost to the fibre
Your carrier’s outage stops your competitors. At your premises, the handsets keep ringing, the queues keep running, the phone system answers. External calls fail over to a local backup line.
No more lost call that nobody knows about
Every missed call, every voicemail, every promised callback becomes a line in a shared inbox. A customer chased twice, or not at all, becomes visible.
No more depending on a supplier to change an extension
Creating a user, moving a number, changing an opening time: three clicks, by your own teams, with no ticket and no chargeable visit.
The point nobody else deals with
The cloud must never be on the path of your calls.
A 100 % cloud platform routes every call — even the one from extension 201 to extension 214, ten metres away — through a data centre several hundred kilometres off. On the day the link drops, the whole company is mute.
Konvoice separates administration from traffic. The cloud handles accounts, billing, analytics and AI. The media stays as close to the handsets as possible.
100 % cloud telephony
- Internal calls cut
- Phone system and queues unavailable
- Voicemail unreachable
- Emergency numbers unreachable from the handsets
Konvoice with Edge
- Internal calls maintained
- IVR, queues and hours served locally
- Local voicemail, synced up on reconnection
- Backup exit to the local carrier
A digger, a trench, four hours. It is the most ordinary fault in business telephony, and the one nobody raises in a sales meeting.
What happens minute by minute, in the journal
What your team sees every morning
An inbox for calls, not an event log.
The Konvoice Workspace brings calls, voicemails, transfers and promised callbacks together in one place, with the same rule as your email: what is handled disappears.
- Shared inbox — the team sees what is left to call back, not only what each person missed.
- Customer record on screen — the name, the history and the last note arrive before you pick up.
- Attended transfer — announce the call before handing it over, from the browser or the handset.
- Hand-off to mobile — start on the desk phone, carry on in the car.
Naya
The colleague who listens, writes and forgets nothing.
Naya transcribes the call, draws a summary out of it, proposes the follow-ups and files them in your CRM. She works after the call — never during it, never in the audio path.
A write-up in thirty seconds
A useful paragraph at the end of every call, in the language of the call. The action points are pulled out separately.
Tags applied automatically
Reason, urgency, product concerned. Your monthly reports stop being a data-entry job.
What your supervisor was looking for
Sentiment, talk time, adherence to the script. Across the whole queue, not across three calls listened to at random.
Works on a degraded network
If the line is poor, the recording stays local and the transcript goes up later. The call never waits for the AI.
Naya is a software assistant. She never takes a call in your place unless you have decided so, and everything she produces can be erased. What Naya does
Security
Built to be audited, not to be taken on trust.
Telephony is telecoms fraud’s favourite way in. Konvoice treats that risk as the heart of the product rather than as a page of reassurance: every number assigned, every recording played, every role changed leaves a line nobody can rewrite.
The audit log, as it appears in the product.
Encrypted across the whole transport
TLS 1.3 for signalling, SRTP for the voice, mTLS between every Edge and the cloud.
Fraud engine
Caps on simultaneous calls, on daily spend and on destinations. A suspicious route is cut without touching internal calls.
One credential per device
The desk phone, the mobile and the app each have their own credentials. One theft does not open all three.
Immutable audit log
Every number assigned, every recording played, every role changed leaves a trace that cannot be altered.
Three ways to install it
The same product, according to what your network allows.
You do not have to choose an architecture today and live with it for five years. A site can move from one mode to another without changing platform or handsets.
Cloud
Nothing to install. Your handsets connect to the Konvoice cloud, your numbers are ported, you start within 48 hours. The mode most head offices and distributed teams choose.
Hybrid
A Konvoice Edge in your comms room. Administration stays in the cloud, the calls stay with you. The mode we recommend as soon as a site passes twenty extensions or has a reception desk.
Sovereign, offline
No egress to the internet. The complete platform runs on site, is administered on site and updated by physical media. For classified sites, ships and areas with no reliable link.
What an equipped site looks like
Three real installations, three different constraints.
These are not three commercial offers: it is the same product, in three places that do not allow the same freedoms.
By trade
The same foundation, tuned to what you do.
A medical practice, a warehouse and an estate agency do not have the same problem: they have the same foundation. Each page opens on three situations you already know.
What is verifiable today
No availability percentage on this page.
An availability percentage only means something if it is written into a contract, measured, and backed by a penalty when it is not met. Ours will be. Until it is, it has no business on a page that sells — so here is what we can show instead.
Availability objectives will be annexed to the service agreement and backed by penalties; they will be written there before being printed here. Live platform status
You already have a phone system
Migrate without stopping it for a single minute.
FreePBX, Asterisk, an end-of-life proprietary PBX or three different installations depending on the site: we know the situation, it is the norm.
- Your numbers stay yours — porting run by our teams, on a date you choose.
- Your handsets stay where they are — reprovisioned remotely, without walking desk to desk.
- Gradual switchover — one department, then one site, then the rest. Rollback available at every stage.
- Your dialling plan is carried over — extensions keep their three-digit numbers.
Survey of what exists
We list your numbers, your extensions, your queues and your opening-hours rules. Two hours with your team is enough.
Platform in parallel
Konvoice is stood up alongside your current system. Nobody is switched over yet.
Pilot site
One team goes into real production. The others carry on as before.
Porting and switchover
The numbers arrive on the agreed date, outside business hours, with the old system still reachable.
No testimonials on this page.
Until a customer has read back and signed their sentence, it does not go on a page that sells — anonymised included, because a quotation nobody can attribute proves nothing. In its place, what is verifiable: what the product does, what it does not, and the screens that show it.
- One contact, not a call centre that sends you back to your integrator.
- A readable invoice — a subscription per user, itemised usage, no hidden platform fee.
- Your data where your regulator wants it — the European Union by default, another region on request.
- A written right to leave — your numbers, your recordings and your histories go with you.
The journal
What you need to know before you sign.
Operations writing, aimed at the person who will have to make the result work — including when the honest answer does not suit us.
Frequently asked questions
Do we have to replace our telephones?
What exactly happens during an internet outage?
Will our mobiles ring offline too?
How long does it take to go live?
Are we tied to one carrier?
Where is our data hosted?
See Konvoice on your own numbers.
Thirty minutes, your call plan, your network constraints. We cut the link live and show you what keeps running.
No commitment. No card number asked for.