A practice cannot let the phone ring, and cannot let anyone listen.
Two requirements that usually contradict each other: being reachable, and leaving not the slightest trace that somebody with no business in it can read. Konvoice handles them together, because handling the first and forgetting the second is what most phone systems do.
You keep your numbers, at no porting cost.
What you already know
Three situations, before we talk telephony.
If none of the three rings a bell, this page is not for you, and we would rather you found that out now.
The call that arrives during a meeting
A practice takes few calls, and each one counts. The one that does not connect is a matter going elsewhere, and you will not know which.
What the phone system hears
Voicemail on a shared server, a transcript sent to a third-party service, a recording kept “by default”: three ways of letting privileged information out.
The associate who leaves
They take their mobile, their number, and the history of the conversations they had with the practice’s clients.
What changes on reception
Being reachable without keeping somebody permanently on the phone.
A small practice has no switchboard operator. It has an assistant doing ten other things, and a call queue that has to behave properly without them.
- A discreet cascade — reception, then the associate concerned, then voicemail. With no announcement saying “all our advisers are busy”.
- The client known before you pick up — their name and their matter, on screen, before anybody has said hello.
- Voicemail transcribed and filed — into a queue shared between the people you name, and nobody else.
- Callbacks from the practice number — including when the associate rings back from home.
What changes for privilege
What is not recorded cannot leak.
Konvoice’s default position is the minimum: nothing is recorded and nothing is transcribed until somebody has decided so for a specific queue, and has written it down.
- Recording off on delivery — and enabled queue by queue, never globally.
- Every playback traced — who, when, which recording. The log is chained and does not rewrite.
- Retention periods per content type — enforced by the platform, not by an internal instruction.
- One credential per device — the desk phone, the mobile and the app each have their own; one theft does not open all three.
Konvoice Edge
The practice stays reachable internally with the line down.
A practice fits on one floor: a few handsets, a meeting room, a reception desk. An Edge keeps the essentials standing there when the building’s link drops.
- The practice handsets keep calling and transferring to each other.
- The announcement and the opening hours are served on site.
- Messages are recorded locally, encrypted, and sync back afterwards.
- The backup line keeps a way out to the outside world.
Questions we get asked in this trade
Can Naya be switched off entirely?
Who at Konvoice can listen to a recording?
Does an associate who leaves take the history with them?
The other industries
The same foundation, different constraints.
See Konvoice on the phone system you have today.
Thirty minutes, your call plan, your network constraints. We cut the link live to show you what keeps running.
No commitment. No card number asked for.