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OverviewWhat Konvoice replaces, and what it adds Phone systemIVR, queues, groups, opening hours, voicemail Konvoice EdgeThe appliance that keeps your calls when the line drops Numbers and carriersPorting, DDI, your contracts or ours WorkspaceCalls, contacts, voicemail, shared history Naya, the conversation AITranscription, summary, follow-ups Phones and devicesYealink, Fanvil, Grandstream, DECT, mobiles IntegrationsCRM, customer service, team chat
Compare with a classic PBXFeature detailDocumentation
Customer serviceQueues, supervision, wait times you can hold to Sales teamsDialling, CRM context, automatic callback Management and ITOne place to administer everything Multi-site companiesOne dialling plan, ten buildings Difficult connectivityAfrica, rural areas, unstable links Migrating from FreePBXNo outage, no reconfiguring the handsets Healthcare and practicesPractices, clinics, health centres Field servicesPlumbing, heating, electrical HospitalityRestaurants, hotels, caterers, groups Manufacturing and logisticsPlants, warehouses, workshops, sites All eight industriesReal estate, retail, public sector, legal
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The journalWhat you need to know before you sign DocumentationOperating guides and procedures GlossaryIVR, DDI, SIP trunk, porting — in plain words Migration guideFrom FreePBX, Asterisk or a closed PBX Download the appsBrowser, iOS, Android, macOS, Windows, Linux Provision the handsetsYealink, Fanvil, Grandstream, DECT API and webhooksVersioned public API, signed events Platform statusAvailability in real time Help centreWhere to go, and how fast we answer Contact usSales, support, security Compliance and GDPRHosting, sub-processors, retention About KonvoiceWhy we are building this
All resourcesResponsible disclosure[email protected]Status
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Two people at a table, one filling in a form with a pen, papers spread out in front of them.
Three plans, no hidden price

Pricing

The price is on the page. That is already a difference.

A subscription per user, numbers per line, calls by usage, the Edge appliance rented. Four lines on your invoice, all of them checkable.

Essential

€19 / user / month

Excluding tax, monthly term. €15 on an annual term.

For a team that wants a real phone system and a modern app, with no hardware on site.

  • Complete phone system: IVR, queues, groups, opening hours, voicemail
  • Workspace on web, desktop and mobile
  • Unlimited calls between Konvoice users
  • One geographic number included per user
  • Automatic provisioning of SIP phones
  • History and on-demand recording, 3 months
  • Email support, answered within one working day
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Most chosen

Professional

€32 / user / month

Excluding tax, monthly term. €26 on an annual term.

For teams whose phone is the main working tool, and for multi-site companies.

  • Everything in Essential, plus:
  • Naya: transcription, summaries, action points, tagging
  • Advanced queues: skills, priorities, automatic callback
  • Real-time supervision, monitor, whisper, barge in
  • CRM and support integrations, public API and webhooks
  • OIDC or SAML single sign-on, automatic account creation
  • Multi-site, roles per site, local hours and public holidays
  • Recording by rule, retention up to 60 months
  • 24/7 telephone support with an on-call rota
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Sovereign

On quotation

From 40 users.

For organisations that cannot let anything leave their walls, or that require reinforced contractual commitments.

  • Everything in Professional, plus:
  • Deployment on your servers or in your private cloud
  • Fully offline operation, with no online validation
  • AI models run locally, as an option
  • Hosting region of your choice
  • Reinforced service commitments and contractual penalties
  • A named technical contact and a quarterly review
  • Answers to security questionnaires and on-site audits
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What gets added

The other three lines on your invoice.

They are not hidden in a footnote: they are real costs, and you have to be able to estimate them before ringing us.

ItemPriceWhat it covers
Additional geographic numberFrom €1.50 / monthDepending on the country and area, from €1.50 to €12. The per-country schedule is public.
Non-geographic or freephone numberFrom €6 / monthReception numbers, freephone numbers, national numbers.
Outbound callsBy usageFrom €0.010/min to a landline and €0.025/min to a mobile, depending on the destination. Public schedule, country by country.
Outbound call bundle€9 / user / monthUnlimited calls to landlines and mobiles in around forty countries — West Africa, North Africa, North America, the European Union. Public list.
Konvoice Edge Mini€39 / month / siteAppliance rented, replaced within 24 working hours, updates included.
Konvoice Edge Redundant€119 / month / siteTwo appliances, automatic failover, up to 300 extensions.
Recording storage beyond the allowance€0.04 / GB / monthOr written out to your own storage, at no charge.
Inbound and outbound portingFreeWhatever the number of numbers.
Set-up and migrationIncludedSurvey, rebuild, reprovisioning, training. Specific development quoted for.
A shop counter seen at three-quarters, a person behind the till in daylight.

A price you have to ask for is a price that depends on the customer’s face.

Ours is on this page, and it is there for everybody

What we do not charge for

The fees the industry habitually bills.

Set-up fees

Not for opening the account, not for a standard migration, not for opening an additional site.

Outbound porting

Your numbers leave at no charge and with no extended notice. An exit penalty is a confession.

API access

The public API, the webhooks and the catalogue connectors are included in the Professional plan.

Read-only accounts

A director reading the reports or a DPO reading the audit log is not billed as a user.

A person on the phone in front of a laptop, backlit against a window. The quotation

What the headline price does not say

Three things move an invoice, and none of them is hidden.

The per-user price is on this page; it is not enough to build a budget. What is left depends on you, and we cost it before you sign rather than at the first invoice.

  • Your numbers — how many, in which countries, ported or new.
  • Your usage — the destinations you actually call, read off your current invoices.
  • Your sites — how many Edge appliances, and of what size.
  • What does not move — set-up, standard migration, the API and outbound porting.

Pricing questions

What exactly is a “user”?
A person who makes or receives calls under their own identity. A reception desk shared by three people on rotation counts as one user. A read-only account, a meeting-room handset, a door entry panel or a fax do not count.
Is there a minimum term?
Not monthly: you cancel with 30 days’ notice. The annual term gives around 20 % off and cancels at renewal. The Sovereign plan is a negotiated multi-year contract, because it involves hardware and a dedicated architecture.
Can we mix plans within one company?
Yes, and it is common. Customer service is on Professional for supervision and Naya, the rest of the company is on Essential. The invoice separates the two.
Is the Edge appliance compulsory?
No. It is an option per site. Many customers start without one, then add one at the site that takes customer calls after the first network incident.
What happens if we exceed our usage?
Nothing brutal. Outbound calls are billed by usage with no blocking cap, but you set alert thresholds and spending limits per user — which serve as much against fraud as against a nasty surprise.
Do you have rates for charities or education?
Yes, a dedicated discount exists for registered charities and educational institutions. Write to us; the process takes one email.

A costed quotation on your actual situation.

Give us your number of extensions, your sites and your usual call destinations. You get a full costing, with the “hidden fees” line empty.

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